❓ Frequently Asked Questions
All your answers about of99, right here
Withdrawals, bonuses, VIP, mobile, and verification — find straightforward answers to all your questions on of99's detailed FAQ page.
We have put together this detailed FAQ section to make your experience on the of99 platform as smooth as possible. From withdrawal rules to VIP benefits, welcome bonus terms, how to play on mobile, and the account verification process — clear and easy-to-understand answers for every topic are laid out below. If you cannot find what you are looking for, our 24/7 support team is always ready.
Withdrawals
The minimum withdrawal amount at of99 is ৳1,000. Withdrawal requests below this amount will not be accepted. Make sure your balance is at least ৳1,000 before requesting a withdrawal. The same rule applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Approved withdrawals at of99 are typically processed within 10 to 45 minutes. Mobile wallets like bKash and Nagad often arrive even faster. Bank transfers may take slightly longer, but still within this range. Occasional minor delays can happen during network issues or peak hours.
Yes, but the wagering requirement must be met first. For the welcome bonus, you need to wager 25 times the bonus amount. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before the winnings from that bonus become withdrawable. Once the wagering is complete, follow the standard withdrawal process.
No. Under of99's security policy, withdrawals can only be made to a mobile wallet or bank account that is registered in your own name and linked to your account. Withdrawal requests to third-party wallets will be declined. This is in place to protect the security of your funds.
of99 offers five withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported. The minimum withdrawal limit of ৳1,000 applies to all methods.
VIP Program
Moving up the VIP levels at of99 requires regular and active play. The more you play and the more time you spend on the platform, the faster you can progress to the next level. Our support team can give you more details on the specific progress criteria.
of99 has four VIP levels in total: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). The higher the level, the higher the cashback rate. Cashback is automatically credited to your account every week.
Each week, a set percentage of your total bets is returned to your account as cashback — the rate depends on your current VIP level. Cashback is credited automatically with no extra application needed. It is paid every week regardless of whether you win or lose.
In addition to weekly cashback, higher-tier VIP members receive priority support, early access to special promotions, and personalized offers. Platinum members receive the most benefits and also have a dedicated account manager.
VIP levels are tied to active play. A long period of inactivity may trigger a level review. However, playing regularly makes it easy to maintain the level you have reached. Contact our support team for full details about your VIP status.
Welcome Bonus
After opening a new account at of99, the welcome bonus is applied automatically on your first deposit. A minimum deposit of ৳200 is enough to trigger the bonus. You will receive a 100% bonus on your first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you an additional ৳1,000 bonus — bringing your total balance to ৳2,000.
of99's wagering requirement applies only to the bonus amount, not the deposited funds. Multiply the bonus amount by 25. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before that bonus becomes withdrawable. Once this amount is met, any winnings from the bonus can be withdrawn.
No. The welcome bonus is available once per account — at the time of the first deposit. Attempting to claim the bonus repeatedly by opening multiple accounts for the same person is a violation of of99's rules and may result in account suspension. Managing a single account honestly is the right approach.
Yes, the bonus must be used within a set validity period. Any unused bonus after the expiry date will be considered expired. The exact period is stated in the bonus terms and conditions. It is best to start playing as soon as you receive a bonus so you can complete the wagering requirement before it expires.
The welcome bonus is capped at a maximum of ৳5,000. So while a ৳12,000 deposit would normally result in a ৳12,000 bonus at 100%, only ৳5,000 will be credited due to the maximum limit. Your total balance would therefore be ৳17,000. The maximum bonus for any deposit cannot exceed ৳5,000.
Mobile Use
of99 is a fully mobile-friendly platform. It can be played through the browser on Android and iOS smartphones and tablets. Desktop and laptop users can also access it through any modern browser (Chrome, Firefox, Safari). No separate app download is required.
Yes, very easily. Open of99 in Chrome, then select "Add to Home Screen" from the top menu. In Safari, tap the share icon and choose "Add to Home Screen". The icon will then appear on your home screen and can be opened directly, just like an app.
Almost all games on of99 are fully optimized for mobile browsers. Slots, live casino, fishing games, and sports betting are all mobile-optimized. For the best experience, use an up-to-date browser and a stable internet connection.
If pages are loading slowly, start by clearing your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear Browsing Data. Then refresh the page. If the issue persists, check your internet connection or try switching to a different network (for example, from Wi-Fi to mobile data).
of99's game servers store your bet data. If you reconnect after a disconnection, the game state is generally restored. However, if you experience any issue following a network drop, contact our live chat support immediately and they will resolve it quickly.
Verification & Documents
of99 may ask you to verify your account before your first withdrawal or during a security review. This is a standard process to confirm your identity and helps protect your funds. Once verification is complete, all future transactions will run more smoothly.
For identity verification, a National ID (NID), passport, or driving licence is accepted. For address verification, a utility bill or bank statement can be used. Documents must be clear and fully visible. Blurry or cropped images may not be accepted.
If verification is rejected, a notification is usually sent explaining the reason. You can resubmit with a higher-quality document or a different type of document. If you are not clear on why it was rejected, contact our live chat or email support for direct assistance.
of99 uses SSL encryption and robust data protection technology. Any identity documents or other files you submit are used solely for verification purposes and are not shared with third parties. Full details are available in our privacy policy.
After documents are submitted, our team reviews them as quickly as possible. The process is faster when the submitted documents are clear and complete. You will receive email updates while the process is ongoing. If there is a delay, contact the support team.
Didn't find the answer to your question?
Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Reach us via live chat or email.
Log in to of99Support Contact
Live Chat: After logging in to the of99 platform, speak with us directly via live chat. Available 24/7 in both Bengali and English.
Email Support: For any detailed questions or document-related matters, write to us at — [email protected]
Secure Contact: Never share your password when contacting us. of99 staff will never ask for your password.